Shipping Policy

A purchase on Kolektibles covers the item price and the admin fee only. No shipping cost is charged at checkout. Once payment is confirmed, the item is transferred to your account and stored securely in the Kolektibles warehouse. You can see everything held for you under My Assets in your profile.

Items remain in warehouse custody at Elpico Business Park No.03A-05 #01-03, Sumberjo, Kalisongo, Kec. Dau, Kabupaten Malang, Jawa Timur 65151 until you request delivery.

When you want your items delivered, open My Assets and start a shipping request. You can select multiple items to combine into a single parcel, provided they are stored at the same warehouse. Items from different warehouses are shipped as separate requests.

During the request you choose a delivery address, pick a courier service, and see the delivery fee before you confirm. Delivery is paid separately at this point, not as part of the original purchase.

Kolektibles ships to destinations supported by the courier services shown in the shipping request. Availability and cost depend on the delivery address, item type, package weight and dimensions, selected service, and current courier coverage.

Some high-value shipments may require insurance. Where insurance is optional, the available choice and fee will be shown before you pay the delivery fee. Please review the selected service carefully before confirming payment.

We begin preparing a parcel after the delivery fee is successfully paid. Requests made near weekends, public holidays, major releases, or promotional periods may need additional handling time.

A courier delivery estimate begins when the parcel is accepted by the courier, not when the shipping request is created. Once a shipping request has been paid it can no longer be cancelled. If an item requires special handling or cannot be dispatched normally, we will contact you using the details registered on your account.

The delivery range shown in the shipping request is an estimate supplied by the courier. Weather, traffic, operational disruption, remote-area routing, public holidays, and force-majeure events may affect the actual arrival date. A courier estimate is not a guaranteed arrival date unless Kolektibles expressly agrees to a fixed date in writing.

Once available, the courier name, tracking number, and tracking link are displayed on your shipping request in the My Shipping tab of your profile. Tracking events may take time to appear after the parcel is collected. Please contact us if tracking has not updated for an unusual period, shows delivery to the wrong destination, or states that the parcel was delivered when you have not received it.

You are responsible for providing a complete recipient name, active phone number, street address, district, city or regency, province, and postal code when creating a shipping request. Check these details before paying the delivery fee.

Contact us immediately if an address needs correction. We cannot guarantee a change after a shipping request has been paid or the parcel has been handed to the courier. Additional shipping costs caused by an incorrect address, an unavailable recipient, a refused parcel, or another customer-side error may be charged to the customer where permitted by law.

Collectibles are packed with reasonable protection appropriate to their condition and product type. Sealed products, graded cards, raw cards, figures, and other fragile items may use different protective materials.

When the parcel arrives, inspect the outer packaging before accepting it where practical. Keep the packaging, shipping label, and item condition unchanged if you need to report a problem. Photos and a continuous unboxing video are helpful evidence, but their absence does not remove rights that cannot legally be excluded.

Report a missing item, incorrect item, concealed defect, transit damage, or material delivery discrepancy as soon as possible and no later than two business days after receipt. For a parcel that has not arrived, contact us when the tracking or agreed delivery period indicates a material problem.

Include the invoice number, tracking number, explanation, and available photos or video. We will review the order and coordinate with the courier where necessary. Qualifying cases will be handled under our Refund Policy and applicable Indonesian consumer law.