Privacy Policy

We may collect account and contact details such as your name, username, email address, phone number, date of birth, and delivery address.

When you transact, we may process order, payment, billing, shipping, auction, bid, consignment, and customer-support information. Payment-card details may be handled directly by our payment providers rather than stored by Kolektibles.

We may also collect device, browser, IP address, cookie, usage, and diagnostic information when you use our website or applications.

We use personal information to create and secure accounts; process orders, payments, deliveries, bids, and consignments; provide customer support; personalise services; communicate important account and service updates; improve our products; prevent fraud and abuse; and comply with legal obligations.

Where permitted, we may send news, promotions, or event information. You can opt out of marketing messages at any time without affecting essential service communications.

We may share information with trusted providers that help us operate Kolektibles, including payment processors, logistics partners, hosting and analytics providers, communication services, and customer-support tools. They may use the information only for the services they provide to us.

We may disclose information when required by law, to enforce our agreements, to protect users or the platform, or as part of a merger, acquisition, financing, reorganisation, or sale of assets.

We do not sell personal information.

We use cookies and similar technologies to keep you signed in, remember preferences, understand product usage, measure performance, and protect the services. You can control cookies through your browser settings, although disabling some cookies may affect functionality.

We retain personal information for as long as needed to provide the services, complete transactions, meet accounting or legal requirements, resolve disputes, enforce agreements, and prevent fraud. Retention periods vary according to the type of information and why it was collected.

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information; withdraw consent where processing relies on consent; object to or restrict certain processing; and ask questions about how your information is handled.

You can update certain account information in your profile. For other requests, contact us using the details below. We may need to verify your identity before completing a request.

Kolektibles is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided information without appropriate permission, please contact us so we can review and remove it where required.

Kolektibles may link to or integrate with third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.

We may update this Privacy Policy as our services or legal obligations change. We will publish the revised version on this page and update the "Last updated" date when changes take effect.

For privacy questions or requests, contact support@kolektibles.com or PT Komunitas Pemain Kolektor, Jl. Raya Tidar No. 260, Malang, East Java 65146, Indonesia.